A woman has taken to TikTok to voice her annoyance after stating that her brand-new Tesla Model Y was delivered damaged, spoiling the entire delivery experience. TikTok user Brandy Ruiz (@brandyru1z) was the unhappy recipient of the car, and it didn’t paint a good picture for Tesla.
According to Ruiz, and as we can see in her video, the Tesla EV arrived with paint scuffs and cracks on it. These looked to have been on the welding points inside the blue Tesla, making it very unsightly for anyone looking at the car.
It seems, however, that things got even worse for Ruiz after this. She tried to get in touch with Tesla’s customer service to see what could be done to rectify the situation. However, they weren’t very helpful, and she was left feeling even more frustrated than when the car had arrived.
Ruiz does a good job of narrating the issues she has suffered in the video. “This is just a reminder for everyone excited about their brand new Tesla to make sure you check everything on delivery day,” she said in her TikTok video, clearly annoyed at the experience.
Nobody Wants a New Car Delivered With Damage
@brandyru1z Delivery day excitement can quickly turn into a headache! Just a reminder to CHECK EVERYTHING before you drive away and report any damage or issues the same day to your sales person. Unfortunately, my Model Y arrived with some damage, but luckily Tesla is getting it fixed tomorrow. I’ll drop a list in the comments of things you should check at delivery 👀⬇️ Would I do it all over again? ABSOLUTELY. I wouldn’t trade it for anything—I’m still completely in love with my Model Y Performance! Referral code also in the comments #tesla #teslamodelyperformance #Modely #teslalife #teslaowner ♬ original sound – Brandy Ruiz
“Mine unfortunately came damaged, and now it’s been three weeks, and I’m still trying to get it fixed,” she added. The caption to her video read, “Delivery day excitement can quickly turn into a headache”. Ruiz had to deal with several commenters who thought she was perhaps being a bit too fussy over the car. “That is not damaged,” one person said. “It’s a Tesla, not a Lamborghini,” added another.
But Ruiz disagreed and voiced how unhappy she was about having a new car delivered with these imperfections. “I paid money for a brand new car; it should not have any flaws like this. And what would you count as damage?” she asked. “I live in Oregon and prefer rain not to come inside and ruin my headline”. However, while there were some that disagreed with her, there were also plenty that sympathized with her predicament.
“Seems supposedly her truck’s pinch weld from roof to rear passenger panel, 30-minute fix genuinely, diabolical; they missed a whole weld in factory,” said one commenter. Quality control issues have long been a problem for Tesla, and it appears that Ruiz has suffered from those same issues. “I had 51 items for them to fix on my Y. There was 1 on my R2,” one user added. This is far from the first time that someone has noticed problems on a brand new Tesla EV.
Tesla Quality Control Has Been Poor at Times
Tesla’s panel gap controversy remains one of the biggest issues people have had with their cars. Large panel gaps that you could fit entire fingers into were less than ideal. Wards Auto published findings from an assessment of an early Tesla Model 3. Munro & Associates checked out the car and noted some bizarre design choices. “Munro points out self-piercing rivets in the trunk area/rear of the car that are inexplicably raised and lowered, as well as an unusual mix of conventional and concentric-circle aluminum spot welds and rib-nut and clinch-nut fasteners,” they said.
So Ruiz is hardly the first person to notice such problems with a Tesla. When the company adopted Gigacasting, it seemed to be the solution to the welding issues, similar to what Ruiz spotted on her car. While there have certainly been improvements, particularly when it comes to the Model 3 and Model Y, it would appear some problems are still slipping through the net. Leaving customers like Ruiz annoyed and frustrated.