A mechanic has posted a video on TikTok showing him ‘fighting for the customer’ after trying to do extended warranty work for a customer, only for the warranty company to deny his claim. Mechanic Rob (@that_mechanic_guymn) posted a viral video that now has over 14,700 views.
The mechanic said in his video that the claim was submitted for a 2018 Ford F-150 pickup truck. The timing belt needed replacing, as the truck had been rattling constantly, and he sent a video to the warranty company to show what was wrong with the pickup truck.
But the mechanic said that the warranty company wanted him to work for free and then make the owner of the Ford pay for the repair. It was clear that they weren’t prepared to fork out under the extended warranty that the customer seemingly had.
This led to quite the standoff as Rob argued with the warranty company, attempting to get them to change their mind. The last thing he wanted was for the customer to have to pay up when the warranty should have covered the repair. Rob’s efforts drew high praise from commenters as he tried to fight for the customer.
This Is What Happened to the Mechanic
@that_mechanic_guymn Dealing with your car’s extended warranty.As a mechanic or an independent shop can be something that most people never see.Or understand how much of a pain in the ass it is to deal with companies like @carprotectionplus #car #warranty #extendedwarranty #mechanic #fyp ♬ original sound – that_Mechanic_guy
The timing belt on the truck had been rattling for a long time, and it needed replacing. Rob had even sent the warranty company a video showing the problem. This is when the company said Rob should work for free. “I don’t turn wrenches without getting paid. If you are the one requesting it, guess what? You’re the one paying me. The customer isn’t. It is your responsibility because you want us to tear it down to that point,” he said, clearly frustrated.
Rob then accused the warranty company of not wanting to replace the worn timing belt components. “They’re rattling, and it’s the chains slapping those tensioners. Guess what is going to happen? The guides are going to fail,” he said. Rob reaffirmed that the entire engine could need replacing if they didn’t approve the work on the timing belt. The customer service representative kept asking for more pictures of the belt, but Rob wasn’t having any of it.
“I’m a certified mechanic, are you?” he asks on the phone. Incredibly, the warranty provider then only approves moving forward with replacing the phasers on the truck and still wants a photo of the timing belt before approving that. It baffled Rob more and more, and he continued to express his frustration. Especially because his customer had been without a car for at least three weeks.
Viewers Vented Their Frustration With Rob’s Situation
The comments for the video were mostly positive, given Rob had been fighting for his customer. Something that he didn’t really have to do. “Trust me, we greatly appreciate you,” one TikTok user said. “After-market warranty suck,” a second added. Others also revealed their own issues after dealing with problematic warranty companies. “I have an advisor who will spend hours at a time fighting for our customers because we all know the service contract companies are only willing to pay the very minimum,” one said.
Some weren’t keen on the tone of voice that Rob had used during the call. “Obviously fired up, but you don’t get anything accomplished talking to people like that,” one said. However, Rob came back and even confirmed that the warranty company had decided to pay up. “Really… why did they pay for the whole job now, then?” Rob replied. So whatever Rob did, it worked, as the warranty repair has been covered. Some good news for Rob and the truck’s owner.