A woman has taken to TikTok to express surprise at a Chevrolet dealership, which claimed she owed them money even after she had paid for a new car. TikTok user Gladys (@leiscray) said the dealership rang her asking for another $4,200 a week after she bought the car.
Gladys fully expected the deal for her car to have been finalized after she drove away with it. It left her incredibly perplexed, so much so that when the call came ten days later, she decided to record it and share it in her video.
The video has gone viral with over 600,000 views at the time of writing. “When the Chevrolet dealer called me 10 days later after buying my new Tahoe, stating I owed them $4200,” reads the text overlay in her video. The recording was actually taken during her third visit to the dealership.
The first two visits saw employees apologize to Gladys for getting the numbers wrong and even offer her a few tanks of gas. By her third visit, she had worked out why she was being asked to pay $4,200, but she wasn’t willing to do so.
Why Gladys Was Being Asked To Pay $4,200
@leiscray Okay I hope this clear it all up!! Sorry if you don’t agree but that’s the way it played out. Again this was 5 years ago I still have the Tahoe no issues. And they still honored all the extra thing they added on at the end of the original deal. And yes I did give them a good review still. That’s just in my nature to do the right thing. The world needs more people that understand mistakes happen. #storytime #update #chevystory #bekind ♬ original sound – Gladysss ✨
The incident itself took place 10 days after she had bought the Chevrolet Tahoe from the dealership. “I recorded our 30-minute conversation for my records. And no, I didn’t pay half,” she said in her TikTok. An employee said that the dealership had been clear about the price of the Tahoe from the beginning. However, someone had made an error when the final deal was calculated.
The employee then argued that the dealership was being taken advantage of because of that mistake. But Gladys didn’t believe that. “How are you guys getting taken advantage of when you guys are saying that it’s my fault? I’m saying it’s your fault,” she said. The employee maintained that the money was still owed to them, even if they had made a mistake in the first place.
The employee then mentioned they could unwind the transaction and return the financing check to Navy Federal Credit Union. He then said that wouldn’t be beneficial to either party. “So, you know, shame on us for not adding it right, and shame on you for not probably looking at what you should have done… Maybe we just split it in half, and we just call it a day,” said the worker. This incident, Gladys said, happened five years ago, and viewers were clamoring for an update.
Gladys Issued an Update on the Situation
Thankfully, the TikTok user released a follow-up video explaining what had happened. She pushed back on the idea of paying half, and four people had actually been involved in reviewing her initial deal. “What’s fair to me is that there were four of us who overlooked a number. Right? So we divide it by four,” she argued. The worker didn’t agree to that, but she said that having worked in retail management, she believed the dealership had to take responsibility for its own mistakes and not punish the customer.
“Our employees work here. It is not the customer’s fault,” she said. The employee went to the General Manager, having agreed that it was the dealership’s fault and that Gladys should not be made to pay so much more. As it transpired, the dealership took full responsibility and ensured Gladys didn’t have to pay anything extra for the Tahoe.