One car saleswoman gave TikTok a front-row seat to an annoying encounter with a customer.
In a viral video posted by Andrea (@andrea.sells.cadillac on TikTok), viewers got to watch a phone call reenacting real situations she’s experienced.
Upon hearing Andrea’s voice, the man posing as a customer demanded to speak with a car salesperson.
Andrea confirmed she was in sales, to which he replied, “Not the internet department, not the receptionist. I need a salesman.”
The Customer Persists
When she repeated that she was in sales and sold cars, the man asked if it was “an owner’s wife, manager’s daughter situation,” seemingly disregarding what she said.
He told her he needed a “product specialist” who could sell him a vehicle.
Remaining patient, Andrea informed him that she’d been selling cars for nine years.
The prospective customer finally seemed to grasp she was in sales. But he went on to ask her how many cars she sold per month.
She explained she sells 20+.
Per MotorTrend, the average car salesperson sells 8–12 vehicles per month, though this can vary by season.
The Caller Grills the Saleswoman
The caller followed up with, “Now I gotta ask you a question, young lady: How old are you, and how many of those deals are coming from the house?”
Andrea told him her age (41) and that there were no house deals, attempting to shift the conversation back to the car he wanted to buy. He told her he wanted to visit and test-drive all their electric vehicles.
The man asked if she’d be the one he’d be meeting with or if it would be a “bait and switch.” Andrea affirmed that yes, she would meet with him, show him the vehicles, and fill out any necessary paperwork.
He said he “guess[ed] this is fine,” but he wanted to meet the person who’d be calculating the “numbers.”
As stated, Andrea had informed him she could fill out the necessary paperwork.
Commenters Relate to Andrea
In the comment section, women in adjacent fields shared similar experiences.
“Literally had an old woman call and ask for a salesman, and I said, ‘You’re speaking with one,’ and she literally hung up and called back 30 minutes later,” one person shared.
“When I was the manager of a body shop, I had a man walk in and ask for ‘the man in charge.’ I looked him dead in his eyes and said, ‘You’re looking at him,’” a second user wrote.
Going to or working at a dealership should be exciting. However, the experience can be ruined by a customer’s or salesperson’s prejudice toward you.
But whether you’re an employee or a customer looking for your dream car, it’s crucial to stay confident and focused on your goal despite setbacks.
There will always be bad apples, but most customers and staff want to help and see you thrive, whether in the workplace or with your new ride.
Andrea? She appears to have learned this well.