A woman has recounted a nightmare experience when she recently visited a Carmax dealership to purchase and test drive a new Chevrolet Camaro. While that might sound like something that should be exciting, it turned out that the retailer kept her there for over six hours before she left.
It sounds truly bizarre, but TikTok creator Koty (@kotygracie) posted the video on her account, where she recounted the experience she recently had. Koty even had to eat her lunch at the dealership because it took them so long to sort out the paperwork.
It would appear, thanks to a Reddit post on the r/carmax SubReddit, that it can take some time for you to actually get a car from Carmax if you are ordering from them. Yet equally, it can take just a few minutes, so Koty was clearly in an unusual situation.
She vented her frustration on TikTok, and it sounded like it took even longer for her to finally get her hands on the car she was dreaming of. However long it took, it does seem slightly ridiculous that she was there for over six hours, waiting to get the paperwork signed for the Camaro.
Why Koty Was Stuck at the Carmax for Over Six Hours
@kotygracie On the brink of losing it#fyp #newcar #camaro #carmax #foryou ♬ original sound – Koty💋
In her video, Koty initially stated that she had spent four hours at the Carmax dealership waiting for paperwork and documentation on the Chevrolet Camaro. “I’m sitting here thinking that I’m about to walk out of this door with these keys in my hand any second now,” she said in her video. The saleswoman then went over to verify the paperwork for the muscle car.
“And then she goes over to verify our paperwork, and I need additional documents. Documents that I don’t have. Documents that I don’t even know how to get,” she added in the video. At this point, she was incredibly frustrated and agitated. “So now I’m sitting here eating my McDonald’s because I haven’t eaten anything all day,” said Koty. “My mom is about to come and try to be my cosigner instead so that I don’t need those documents. But, dog, I’m really aggravated right now. Hopefully I still get the car today,” she added.
As it turned out, it looked like she left empty-handed. A later update from Koty revealed that, after six and a half hours, she did not leave with the blue Chevy Camaro that she had dreamed of. “If I walk out this [expletive] today with a blue Camaro, it’s going to make it all worth it,” she said before finally deciding to leave. Thankfully, later posts on her account suggested that she did manage to secure the car.
Carmax Waiting Times Seem To Vary Wildly
A look at the r/carmax SubReddit from two years ago offers some explanation as to why it took so long to sort this deal out. One Reddit user said it could take anything from a few minutes to several hours. Much of this depends on a credit score, whether you have bought a car before, your financing, or if you have recently moved. Koty said that her credit score was 740, which, according to Experian, is rated as “very good.”
Another commenter added their own CarMax experience to the situation. “As someone who’s bought five plus cars from CarMax over the years and used to work in sales there, it fully depends on how busy the store is when they come in,” they said. It seems some customers are approved quickly, while others, for some reason, have to wait even longer.
Six Hours Does Seem Like a Crazy Long Time
Even if there were extra checks needed for Koty, six hours does seem like a very long time. From her videos, it doesn’t look as if Koty was informed as to why it was taking so long, and when she might have expected to get final confirmation. When you just want that dream car and to get on with your day, it is understandable to see why people like Koty will become increasingly frustrated with the experience.