A man says an extended warranty company denied his transmission repair claim and canceled his coverage after finding a Pedal Commander in his cupholder. The owner said the device wasn’t even installed in the vehicle when they found it.
The man’s name is Blake Bullock, and he posted a TikTok video explaining the details. In the video, he is at a Chevrolet dealership and says that he was dealing with transmission problems when American Auto Shield denied his claim and canceled his warranty.
Bullock said the company took issue with a Pedal Commander device that was sitting in the cupholder of his vehicle. He said the company treated it as if it were installed, even though it wasn’t connected to anything.
Bullock also showed paperwork from American Auto Shield showing his coverage and said the company canceled his policy and refunded him for one month. He questioned how the device could void his coverage when it wasn’t installed in the vehicle.
All Over a Pedal Commander
@l3lake__ So because I have something in my vehicle (not hooked up or installed) it is considered a modification to #americanautoshield Makes no sense extended warranty especially aas is a scam . #extendedwarranty #chevy #transmission #pedalcommander ♬ original sound – l3lake__
In the video, he explains that the factory pedal is still connected to the factory connections. He also says he doesn’t know whether the device could even connect to his vehicle.
Bullock said he then called Pedal Commander, and they told him that even if it were installed, there was no way it should void warranties. He is now advising people to be careful with American Auto Shield.
At the end of the video, Bullock said he is now waiting for a call back from a supervisor about the situation and will keep everyone updated. Bullock has not posted any other updates about the situation on his TikTok page.
Commenters Question the Warranty Denial
The video drew over a hundred comments, with viewers questioning how American Auto Shield found out about the device in the first place.
One commenter who said they are a service advisor suggested that someone at the dealership may have reported it to the warranty company. They also wondered whether a technician or an inspector actually saw the device in the vehicle.
Another commenter said that a dealership technician may have reported the device because they probably didn’t want to perform the repair under the extended warranty’s labor rates. However, Bullock did not confirm whether any of the commenters’ claims were true.
Others warned people about extended warranty companies, with one pointing out CarShield and advising people not to buy its coverage. Bullock has not confirmed the outcome, so it remains unknown whether he was able to get the repair covered.