A woman has taken to TikTok to voice her annoyance and displeasure at what happened to her Ford Bronco after it went to a dealership for an oil change. According to her, her car caught on fire not long after it happened.
TikTok user Ashley (@saltabstract) has taken to the social media site to share what happened to her Ford Bronco Sport. Ashley said that she had been having problems straight after she bought the car, but it was something that, at the time, she could live with and deal with.
However, it turned out that the oil change her car had only made things worse. She said that she had taken the car to a standard Ford dealership, so she had no reason to think anything would go wrong. After all, an oil change is one of the simplest maintenance procedures on any car.
It was while driving away from the dealership that the incident took place. Ashley said that bystanders had to flag her down to get her to stop and tell her that the car was on fire. Thankfully, the fire did stop, but the problems continued when she took the car back to Ford.
The Bronco Sport Started Pouring Out Smoke
@saltabstract @Ford Motor Company @Fordoffranklin ♬ original sound – saltabstract
Ashley took the car back to the dealership, needing to get it fixed. They then floored the gas pedal, and a thick plume of smoke poured out of the back of the SUV. During her drive home, Ashley had also felt a weird jerking in the car as she was driving along. The dealership told her that it was due to under-inflated tires, and they said they had put too much oil in the Bronco, hence the smoke and fire.
“My multi-point inspection didn’t say anything about the low tire, but they replaced it for free without my permission,” she said in her video. She had hoped that this would have been the end of her troubles. Sadly, the Ford Bronco continued to be a problem child even after this visit to the dealership.
Ashley then said she had tried to contact the manager at the Ford dealership, but she was left on read.
“He ghosted me. Never contacted me back,” she said. Ashley felt they were avoiding her so the dealer could let the statute of limitations pass, as the original oil change had taken place around a year ago.
Of course, that would have left Ashley incredibly upset and frustrated, and it was clear from her video that she wasn’t happy about what was going on. You can’t blame her either.
More Dealership Visits Revealed the Real Problems
Eventually, Ashley got an answer as to why her car had been jerking. The dealership told her there were metal shavings in the transmission fluid, and they said it would cost her $15,000 to fix. But after taking it to another mechanic for a second opinion, they told her that the dealership likely drained the transmission fluid inadvertently, not the oil. Hence the overfilling of the oil pan that caused the flames and the smoke.
Now, Ashley doesn’t trust the Ford dealership after all the drama.
A follow-up video stated that Ashley got in touch with the dealership’s owner, and that they offered to pay $11,000 of the $15,000 to sort out the transmission. But she declined, stating that the entire bill should be repaid to her given the inconvenience and stress it had caused her.
They refused, so at the time of writing, Ashley is pursuing legal solutions to the problem.