Over 70,000 Colorado drivers are set to receive money from a car wash chain after the state questioned how it handled automatic membership renewals.
Cobblestone Car Wash agreed to provide $1,353,465 in restitution under an Aug. 19 settlement with the Colorado Attorney General’s Office. Each eligible customer will receive $19.
The agreement follows an investigation into Cobblestone’s monthly unlimited-wash plans. Colorado Attorney General Phil Weiser’s office said more than 30,000 customers had their monthly prices increased without notice between August 2022 and February 2025.
Over 40,000 customers also allegedly did not receive notice containing the required renewal terms and cancellation information. The investigation began in late 2024 after customers began complaining about unannounced price changes, difficult cancellations, and unclear membership terms.
Who Qualifies for a $19 Check?
Embedded media follows. Please allow a moment for it to load.
The settlement covers certain Colorado customers who purchased memberships from Cobblestone Car Wash between Jan. 1, 2022, and Feb. 2, 2025.
One eligible group includes customers whose memberships began at $25 or more per month and later changed price. Another includes customers who did not receive all required renewal terms and used the car wash four times or fewer.
Customers who have already received at least $19 in refunds are excluded. The company previously issued $253,406 in refunds to 2,204 Colorado customers during the investigation.
Customers Will Receive Checks in the Mail
The settlement requires Cobblestone to hire a third-party administrator and mail restitution checks within 150 days of the agreement taking effect. It does not instruct eligible customers to submit a claim.
Anyone with questions about eligibility or the payment process can call the claims administrator at 877-516-5377.
Cobblestone Must Now Make Memberships Easier To Cancel
For three years, Cobblestone must clearly disclose its membership terms, provide receipts, and offer a simple cancellation process. Customers who join online must have access to a one-step cancellation link.
The company must also give customers at least 25 days’ notice of changes to membership prices. Cobblestone denied violating the law but told Denver7 that it had improved its membership communications and made plans easier to manage.