A Florida driver who bought a 2022 Ford Mustang Mach-E in May says the electric SUV has spent more than two months at a dealership awaiting repairs, with no confirmed return date. The owner claims Ford has acknowledged a warranty-covered high-voltage battery problem but cannot provide the replacement part needed to finish the work.
The driver described the situation in an October 2026 Reddit post seeking legal advice. According to the account, the Mach-E became completely inoperable on August 4, leaving the owner unable to move the steering wheel or shift gears.
The owner says the dealership initially estimated that repairs would take approximately two weeks. Instead, the repair timeline kept changing, and the driver was eventually told the required component was on backorder with no estimated arrival date.
The dispute comes against the backdrop of earlier federal safety investigations and recalls involving high-voltage battery contactors in certain 2021 and 2022 Mustang Mach-E vehicles. However, the owner has not independently confirmed which component is preventing the repair, and no evidence links the current breakdown to those recalls.
Repairs Keep Slipping
Haven’t had my car for over two months can i pursue legal action
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u/tony2272 in
legal
The owner says they bought the Mach-E on May 30 and drove it normally until it broke down on August 4. After having the vehicle towed to a Ford dealership, the driver was quoted $229 for diagnostics.
According to the post, the dealership identified a main high-voltage battery issue that qualified for warranty coverage. The owner was also told the vehicle needed a replacement 12-volt battery costing $323.51, which the dealership said wasn’t covered.
An August 19 repair estimate arrived and then disappeared. The owner claims the dealership subsequently identified another malfunction code and said an additional part would take another week to arrive.
By August 29, the component was reportedly on backorder. The driver says the dealership has kept providing updates but hasn’t set a delivery date.
The owner also claims Ford representatives said the original supplier stopped manufacturing the required component and that another manufacturer would need to produce it. The owner has not independently verified that explanation.
Despite contacting Ford’s corporate customer service department, the driver says the situation remains unresolved. No loaner vehicle was provided, forcing the owner to borrow a family member’s vehicle for a roughly 40-minute commute.
Previous Battery Recalls
The Mustang Mach-E has a documented history of problems with components that manage electrical power from its high-voltage battery.
In June 2022, Ford recalled 48,924 Mustang Mach-E vehicles after identifying a possible overheating issue with high-voltage battery contactors.
According to the National Highway Traffic Safety Administration’s investigation, repeated rapid acceleration and DC fast-charging could contribute to overheating. The resulting damage could interrupt electrical power and prevent the vehicle from continuing to drive.
Ford initially addressed the issue with software updates designed to monitor the contactors and reduce power when needed.
However, NHTSA opened another investigation in August 2023 after receiving 12 consumer complaints alleging contactor failures in vehicles that had already received the original recall remedy.
Ford subsequently announced recall 23V-687, covering approximately 34,762 extended-range battery Mach-E vehicles from the 2021 and 2022 model years. That recall required dealers to replace the high-voltage battery junction box at no charge.
The owner’s Reddit account does not establish whether the vehicle falls within that recall population or whether its current problem involves the same electrical components.
Warranty Questions
Ford’s 2022 electric vehicle warranty guide covers qualifying high-voltage battery defects, generally for eight years or 100,000 miles, whichever comes first.
The document also states that Ford dealerships certified to service electric vehicles must perform certain high-voltage repairs.
While qualifying warranty repairs are generally performed at no cost, the guide limits compensation for lost transportation, rental expenses, and other inconvenience-related costs, subject to applicable law.
The owner says Ford has declined a vehicle buyback because the Mach-E exceeds an unspecified mileage limit by approximately 3,000 miles. The particular buyback policy or program involved was not identified.
Florida’s Lemon Law guidance generally limits coverage to qualifying new or demonstrator vehicles, with certain protections for eligible transfers during the original 24-month coverage period.
Although Florida provides a potential remedy for qualifying vehicles that spend at least 30 cumulative days out of service for covered defects, that threshold does not automatically establish eligibility for a used vehicle purchased several years after its original model year.
The Mach-E owner has not provided the original delivery history and complete purchase documentation, making it impossible to determine whether those protections apply.
In a follow-up Reddit comment, the owner said they were looking into obtaining legal assistance. The driver has not reported receiving the replacement component or getting the Mach-E back from the dealership.