A woman has called out a used car dealership on her TikTok account, claiming that the place she bought her Chevrolet Tahoe from had actually ghosted her after a wheel fell off the car. This had exposed an issue with the car that the dealer had not told them about.
Kayln Mitchell (@kaylynmitchell78) said that she had bought the car from a dealership in Missouri, and it was a 2015 Chevrolet Tahoe. Mitchell looked at the car with her husband, and while both noticed a few things that needed sorting, the car otherwise seemed good.
It was at a good price, and it was too tempting, so the couple decided to buy the Tahoe. But it was on a drive down the road where a tire suddenly flew off the vehicle, leaving the couple a bit shaken and astounded.
With the wheel gone, Mitchell said the car was taken to a local repair shop. Thankfully, the incident didn’t happen on a highway or interstate. It was then that they got a big shock, after being told the condition of the front wheel on the other side of the car, and what had happened to the car at the dealership.
Why Did the Wheel Fly off the Chevy Tahoe?
@kaylynmitchell78 🚨 BUYER BEWARE!! 🚨 ** My Car Guy Auto Group in Springfield, Missouri. ** @My Car Guy Auto Group This awful dealership sold my family a 2015 Tahoe LTZ that their mechanic put the WRONG BALL JOINTS ON! My husband was driving the car down the road and our tire caved in. Fell right off. We had the vehicle towed to a local auto body shop who immediately informed us the incorrect part was put on and that our passenger tire was about to fall off as well. We have paperwork provided by the dealership proving that their mechanic replaced the front ball joints before we bought it. At first contact, they tried to blame the place that inspected it for not catching their error. Then they tried blaming AutoZone because they gave them that part number for our vehicle. Blamed anyone other than themselves when 2 mechanics took ONE LOOK at the parts removed from the vehicle and could immediately tell me what the problem was. Then have the audacity to ask if we would have our vehicle towed back to them to fix it. Hahaha HELL NAW. Had we been going down the highway when this occurred my whole family would be dead. I’m good on their mechanics lack of skills. The mechanic also claimed to have changed our oil before we bought the vehicle. After having it changed myself at Take 5 I was informed my vehicle was overfilled and new oil was just added to the old oil. The vehicle had a check engine light on from a vacuum leak. My husband went ahead and changed that part only to find that the previous one was SUPER GLUED back together by their mechanic. We sent the estimate to have the vehicle fixed to My Car Guy from our body shop and gave them the opportunity to pay it in full $6500 before we ran it through our insurance company, that way our insurance company wouldn’t need to sue them. We were told sometimes small businesses do not survive such a lawsuit. We didn’t want harm, we just wanted what we were owed. They said their mechanic could do it for half that. More like he could do it half ass. Then we ran it through our insurance company and Moe (Hozell Moore) and I had come to the agreement that their company would pay the $2838 deductible (Which is less than half the $6500 he said his mechanic could do it for) he agreed to call the auto body shop and have that paid. Never called. Declines any of my calls. & won’t pay a penny towards their negligence. So this is my first step in warning others. I have proof from Take 5, 2 Mechanics, paperwork from My Car Guy and multiple recorded phone calls with Moe & Collins. Instead they are tarnishing their business name and now facing multiple lawsuits. DO NOT SHOP WITH THIS FUNKY ESTABLISHMENT!! #BuyerBeware #missouri #kansas #scam #blowthisup ♬ original sound – kaylynmitchell78
Mitchell recounted the story of how the wheel fell off the Tahoe. “About a month ago, we were driving down the road, and our front tire just fell completely off the vehicle. We had it towed to a repair shop here where we lived,” she said. Once the car was at the garage, Mitchell and her husband had a bit of a shock.
“That then informed us that the passenger tire was about to fall off as well. The mechanic at My Car Guy Auto Group had put the wrong ball joints on our vehicle,” she said. Clearly, something had gone very amiss with the car prior to it being sold to them. Mitchell and her husband had not been made aware of any discrepancies with the car’s parts before they sold it.
That led to some back and forth with the dealership. Initially, the dealer tried to play the blame game. But after a while, Mitchell said they “finally accepted a bit of accountability” and had agreed to pay the insurance deductible. However, it was after this that things got a bit weird. From Mitchell’s video, it appeared the dealership had tried to ‘ghost’ the couple.
This Is What Happened After the Tahoe Was Fixed
After they’d agreed, the couple got the Tahoe fixed. However, after they rang the dealership up, they were met with crickets as they did not respond to calls or emails. “The vehicle’s repaired, and now that it’s time to call the shop and pay, the dealership has completely ghosted us,” said Mitchell. “Now, my husband and I are left with thousands of dollars of debt on top of the vehicle that we purchased, and we have missed out on our entire summer plans. It’s just been an all-around bad ordeal,” she added.
Interestingly, the dealership she bought the car from has good Google reviews. In fact, it has 194 reviews and an average of 4.4 out of five, with just a couple of poor reviews. While it was potentially dangerous, the wrong ball joints could be put down to an honest mistake. However, the fact that the dealer went cold on her afterwards is interesting. We wonder if there is a follow-up to this story.