Getting a dealership to offer a fair price for your car can be frustrating, especially when you’ve already received a better offer elsewhere. TikTok creator Alex Ankron experienced this firsthand after an AutoNation manager promised to beat his $15,600 CarMax offer.
Ankron bought a Genesis Coupe just a month earlier, then decided to see how much he could sell it for. He brought the car to CarMax, where employees offered him $15,600.
Instead of accepting the offer, Ankron listed the Genesis Coupe online for $19,000. However, while unloading the car from its trailer at home, he received an unexpected call from an AutoNation manager.
The manager claimed the dealership could beat CarMax’s offer, despite previously offering Ankron just $11,500. Unfortunately, when Ankron arrived at AutoNation, employees still refused to offer anything more than the original amount.
AutoNation Manager Confronted Over Conflicting Offers
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@alexankrom Had a great experience at @AutoNation , 10/10 customer service. They call me a scammer but will defend this behavior in my commmets 😂 #facebookmarketpalce #negotiation ♬ original sound – Alex Ankrom
In his TikTok video, Ankron explains that he only visited AutoNation because the manager promised to beat CarMax’s $15,600 offer. However, the dealership stuck with its original $11,500 figure, leaving him frustrated about the wasted trip.
Eventually, a manager approached Ankron to ask why he was upset. Ankron showed him the earlier offer and explained what he’d been promised, but the manager didn’t acknowledge that the dealership had made a mistake.
Fortunately, Ankron didn’t have to settle for either dealership’s offer in the end. He eventually sold the Genesis Coupe privately for his full $19,000 asking price to a buyer who appeared genuinely excited about the car.
Comments and Reactions to AutoNation’s Genesis Coupe Offer
Viewers were quick to criticize the dealership’s handling of the situation, particularly after Ankron presented evidence of the conflicting offers. “He had nothing to say after you showed the email,” one commenter wrote, while another added, “valid crash out, they lied, & wasting your time.”
Others focused on the manager’s behavior during the confrontation, arguing that his demeanor only made the situation more frustrating. “Chewing in my face while we are doing business is an instant no go,” one viewer remarked, while another questioned, “How does a manager talk to a customer with his hands in his pocket?”
Interestingly, someone claiming to be the CarMax employee who inspected Ankron’s Genesis Coupe also appeared in the comments to praise the vehicle’s condition. “It was really clean perhaps one of the cleanest genesis coupes I had ever seen at work,” the commenter wrote, adding that they were glad Ankron received more money through a private sale, bringing the frustrating dealership experience to a satisfying conclusion.