A Detroit woman says a repair shop kept her GMC Denali for nearly two months over a transmission job that was supposed to take just one day, only for the SUV’s drive shaft to fall out moments after she finally got it back. The case has now drawn widespread attention online after a video shared by @AmericanCrime01.
It involves Master Car Care on Greenfield Road in Detroit, where customer Rosemary Mitchell says weeks of excuses, alleged poor workmanship, and even a bounced check turned a repair visit into a nightmare. Mitchell dropped off her GMC Denali at Master Car Care on April 9, 2026, expecting a transmission repair.
The shop is located at 14170 Greenfield Road. According to Mitchell and reporting from ClickOnDetroit’s Local 4 News, shop employees told her the work would take only a day, but the SUV remained at the business for weeks as she repeatedly tried to get answers.
Mitchell told Local 4 she kept hearing the same explanation from the shop. Staff allegedly blamed staffing shortages and worker availability as the reason her Denali sat untouched for extended periods.
Weeks of Delays and Excuses
As the days stretched into weeks, frustration grew. Mitchell reportedly spent thousands of dollars while struggling without reliable transportation, all while trying to get updates on when her vehicle would finally be repaired.
The Local 4 report, featured in the viral X clip, shows Mitchell emotionally describing the ordeal while standing outside the Detroit repair shop. Video footage also captures the business exterior, mechanics working around vehicles, and her black GMC Denali parked outside.
After nearly two months, Mitchell was finally told the transmission had been installed and the SUV was ready to go. But according to the report, the relief lasted only minutes.
Mitchell said she drove just a few blocks away before the vehicle suffered a major mechanical failure. The entire drive shaft reportedly fell out because bolts had not been properly tightened during reassembly.
The incident raised immediate safety concerns. A failed drive shaft can cause a vehicle to lose power delivery and create dangerous road hazards, particularly in traffic.
Mitchell told reporters she could hardly believe what had happened after waiting so long for the repair. The footage shared online shows her describing the moment in disbelief while recounting how the vehicle became undriveable again almost immediately after leaving the shop.
Bounced Check Adds More Frustration
The situation escalated further when the shop allegedly attempted to compensate Mitchell with a check that later bounced. Reports indicate the payment may have been intended as either a refund or reimbursement connected to the failed repair.
That bounced check became another major flashpoint in the dispute. For Mitchell, it reinforced fears that the business was mishandling both repairs and customer payments.
Online reaction to the story has been intense, especially after the clip was reposted by @AmericanCrime01 on May 25. Many viewers described the situation as one of the worst repair shop experiences they had ever seen, while others shared stories of similar disputes involving delayed work, unsafe repairs, and mechanics failing to complete jobs properly.
Media Attention Pushes Resolution
The case gained wider traction after Mitchell contacted ClickOnDetroit and Local 4 investigative reporters stepped in. Following the media coverage, Mitchell reportedly moved closer to finally getting her vehicle repaired correctly and returned to her.
😡Check from Detroit Car Shop Bounces After Woman Faces Weeks of Runaround Repairs😡
Mitchell took her GMC Denali to Master Car Care on April 9 to get her transmission fixed. Technicians told her the job would take only one day. One day turned into weeks. The shop repeatedly… pic.twitter.com/Vk8Kp0Nalf— American Crime Stories (@AmericanCrime01) May 25, 2026
The story has since fueled broader discussions about consumer protection in the automotive repair industry. Complaints involving repair delays, questionable workmanship, missing parts, and payment disputes remain one of the most common frustrations drivers face nationwide.
While no criminal charges or police involvement have been reported, the incident has spread widely online because of the combination of alleged negligence, financial issues, and the potentially dangerous mechanical failure that occurred after the repair.
The original video report was produced by ClickOnDetroit/WDIV Local 4 News and later amplified across X, where it continues to spark outrage and debate over accountability in the auto repair business.